Groomsoft Pet Grooming Software Logo
Groomsoft Pet Grooming Software Logo

Frequently Asked Questions

Technicial FAQs

While we have tested Groomsoft on many browsers and devices, software and devices are ever evolving, so you should test Groomsoft with your device.

Sign up for a free demo account at and try it before you buy it!

You can sign up in less than 1 minute and no credit card is required to get started.

We suggest using either Google Chrome or Mozilla Firefox for Groomsoft.

If you must use Internet Explorer:
1) Make sure you are using the latest version of Internet Explorer. Versions < 11 will not work.
Click on the Help Menu and choose about to see the version number.

To create a link on your Windows Desktop: Right click on your desktop, hover over NEW then choose SHORTCUT. You will be asked to enter the location of the item, type - click next and name the shortcut Groomsoft.

To create a link on your iPad/iPhone: open Safari then navigate to Tap the Actions/Share button (looks like a box with an arrow coming out of it). (Right side of bookmark button) Tap the Groomsoft Paw "Add to Home Screen" option, click add.

To create a link on your Android: Navigate to Tap your devices menu button then select the "Add shortcut to home screen" option.

Groomsoft has a setup wizard that will walk you through every step.

If you want to get back to the setup wizard from anywhwere within the Groomsoft app, click the Paw logo in the left side of the menu bar. If you have setup that needs to be completed, it will be shown to you.

Yes, we run backups nightly.

To add groomers to Groomsoft, go to the Settings menu and choose Users, then click the "New User" button.

    Those users set up with an Authorization level of Employee:
  • Cannot delete customer, their pets or their pet's pictures.
  • Cannot view or edit any of your Groomsoft business settings.
  • Cannot view reports
    Those users set up with an Authorization level of Groomer:
  • Cannot login to Groomsoft
  • Can be assigned to appointments
    Those users set up with an Authorization level of Salon Owner:
  • Can do anything and everything!

Yes, simply change your country setting from United States to Canada. To do this, go to the Settings menu and choose the "Salon Info" button, click edit, and choose Canada for your country, finally click save.

Currently, there is no way to switch Groomsoft to French, but you can create custom appointment email reminder templates, custom print/email receipt templates and other templates used for release forms and such that contain French language.
No. Just like all cloud based software, Groomsoft requires an internet connection. If you lose internet access for any reason you will not be able to log into your online account. Once you have your internet back online you will be able to access your data. Your data remains safe on our servers regardless.

We can be reached by phone at 866-677-0909 Monday thru Friday 8:30am-5pm EST.

If you have a technical problem and need to get in touch with us after business hours you can do so by sending us an email at

Tap Settings > General > Reset > Reset All Settings

No data is lost due to a reset.

This action should correct the problem.

Hover or click on your name in the menu bar and choose "My Profile". From there you can click the "Edit My Profile" button.