Frequently Asked Questions

While we have tested Groomsoft on many browsers and devices, software and devices are ever evolving, so you should test Groomsoft with your device.

Sign up for a free demo account at https://www.groomsoft.com/pricing/ and try it before you buy it!

You can sign up in less than 1 minute and no credit card is required to get started.

To create a link on your Windows Desktop: Right-click on your desktop, hover over NEW then choose SHORTCUT. You will be asked to enter the location of the item, type https://app.groomsoft.com - click next and name the shortcut Groomsoft.

To create a link on your iPad/iPhone: open Safari then navigate to https://app.groomsoft.com. Tap the Actions/Share button (looks like a box with an arrow coming out of it). (Right side of bookmark button) Tap the Groomsoft Paw "Add to Home Screen" option, click add.

To create a link on your Android: Navigate to https://app.groomsoft.com. Tap your devices menu button then select the "Add shortcut to home screen" option.

Groomsoft has a setup wizard that will walk you through every step.

If you want to get back to the setup wizard from anywhere within the Groomsoft app, click the Paw logo on the left side of the menu bar. If you have set up that needs to be completed, it will be shown to you.

Yes, we run backups nightly.

To add groomers to Groomsoft, go to the Settings menu and choose Users, then click the "New User" button.

Those users set up with an Authorization level of Employee:

• Cannot delete customer, their pets or their pet's pictures.
• Cannot view or edit any of your Groomsoft business settings.
• Cannot view reports

Those users set up with an Authorization level of Groomer:

• Cannot log in to Groomsoft
• Can be assigned to appointments

Those users set up with an Authorization level of Salon Owner:

• Can do anything and everything!

Yes, simply change your country setting from the United States to Canada. To do this, go to the Settings menu and choose the "Salon Info" button, click edit, and choose Canada for your country, finally click save.

Currently, there is no way to switch Groomsoft to French, but you can create custom appointment email reminder templates, custom print/email receipt templates and other templates used for release forms and such that contain French language.

No. like many other cloud based software, Groomsoft requires an internet connection. If you lose internet access for any reason you will not be able to log into your online account. Once you have your internet back online you will be able to access your data. Your data remains safe on our servers regardless.

We can be reached by phone at 866-677-0909 Monday through Friday 8:30am-5pm EST.

If you have a technical problem and need to get in touch with us after business hours you can do so by emailing us at support@mrrtech.com.

Tap Settings > General > Reset > Reset All Settings

No data is lost due to a reset.

This action should correct the problem.

Hover or click on your name in the menu bar and choose "My Profile". From there you can click the "Edit My Profile" button.